Frequently Asked Questions
Everything you need to know about your Second Sight Films order
Do you ship your films internationally?
Yes, we ship our premium editions worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
Are your Blu-ray releases region-locked?
Region coding varies by release. While many of our titles are Region B, we strive to release region-free versions whenever licensing allows. Please check the 'Technical Specifications' section on the individual product page before purchasing.
How do you ensure my Limited Edition set arrives safely?
We understand the importance of mint condition packaging for collectors. All orders are securely packed using heavy-duty boxes and protective bubble wrap to prevent corner dings or transit damage.
What is your return policy for opened media?
We accept returns within 14 days of receipt for a full refund, provided the items are still factory-sealed. Due to the nature of physical media, we cannot accept returns for opened Blu-rays or 4K UHDs unless the disc is proven to be defective.
How can I track the status of my pre-order?
Once your pre-order ships, you will receive an automated email with a tracking link. Please note that if you order an in-stock item alongside a pre-order, the entire shipment will be held until all items are available.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.